Guides

Please follow these troubleshooting steps:

‍

1. Ensure that the job alert is set up correctly

• If you are external applicant, refer to Setting Up a Job Alert.
• If you are an occasional employee, refer to Create Job Alert for Occasional Postings.
• If you are a long-term or permanent employee, refer to Create Job Alert for Internal Postings.

‍

2. Ensure your email address is correct‍

• Go to Portfolio > View & Edit Portfolio and check that the email address listed under 'Personal Information' is correct.

‍

3. Check your junk/spam mail

‍

4. Check if any of the following email addresses have been blocked: jobalerts@applytoeducation.com, jobalerts@simplication.com, and jobalerts@makeafuture.ca

• If you are using Gmail, refer to the 'Review your blocked sender list' section of this article.
• If you are using Outlook, refer to the 'Unblock senders' section of this article.
• If you are using Yahoo, refer to the 'Unblock email addresses' section of this article.

‍

5. Add our email address(es) to the Safe Senders List: jobalerts@applytoeducation.com, jobalerts@simplication.com, and jobalerts@makeafuture.ca

• If you are using Gmail, refer to How to Add Email To Safe Sender List- Gmail – 2025 Guided Update.
• If you are using Outlook, refer to Add recipients to the Safe Senders List in Outlook - Microsoft Support.
• If you are using Yahoo, refer to How to add to safe senders list in Yahoo? - California Learning Resource Network.