Trinity Preparatory School is an independent, co-educational College Preparatory School serving more than 850 students in grades six through 12 with 140 employees. The school is affiliated with the Episcopal Church, and the 100-acre campus in Winter Park, Florida is surrounded by two beautiful lakes. The staff and faculty embody a tradition of high performance, growth, development, and professional demeanor. Salaries and benefits are competitive with national peer schools.
Summary: This person demonstrates outstanding customer service, the ability to work in a team environment, show initiative, is organized, punctual, detail-oriented, has excellent verbal and interpersonal skills along with proficiency in audiovisual technologies and fundamental technology support skills.
The support person in this role is responsible for working independently as well as collaboratively to meet the internal audio-visual support needs of the organization. Additionally, the coordination of the resolution of reported technology and a/v support requests. This person will provide basic support for students, faculty, staff, and administration. This person should also be familiar with cloud-based services and solutions (e.g. Google Suite, Canvas, Office365).
Possesses and demonstrates the TPS Competencies in all areas of the role and responsibilies:
Demonstrates Self Awareness
Essential Duties and Responsibilities include the following. Other duties may be assigned as deemed appropriate by the School.
Able to respond quickly to requests; able to adjust priorities as needed.
Warm, approachable, patient manner – reflecting the qualities of our teachers. Provides excellent customer service by communicating with faculty/staff/students kindly and effectively.
Technology Support Coordination
Ensuring the technology departments’ request and project tracking systems are kept up to date, including keeping technology department members and requestors apprised of the status of issues as they emerge
As directed by CIO and in collaboration with library & tech staff assists with day-to-day technology department administrative and organizational tasks as needed.
Collaborates with the technology team in escalating help desk issues as needed
Follows established best practices and the school’s standards in order to configure, install, and customize a variety of devices, services and software utilized by the faculty and staff of the school.
Responsible for all internal audiovisual needs and setup including regularly schedule assemblies and chapels in addition to special events organized internally, including event attendance after school hours that are scheduled in advance.
Assist with the planning and implementation of upgrades of A/V equipment within the allocated budget. Make recommendations regarding purchases of equipment.
According to the school’s established standard operating procedures, configures, installs, and fine-tunes existing and new a/v, computer and/or peripheral equipment.
Meets routinely with team members to discuss trends in issues, suggesting proactive solutions and improvements to existing processes.
Participate in special projects to completion as assigned.
Proactively performs necessary research to provide appropriate a/v and/or technical support on behalf of the team.
Education and/or Experience
Bachelor's degree (B. A.) from a four-year college or university, plus 2-3 years audiovisual and technology-related support. Experience working in an educational setting is highly desired.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of Database software; Design software; Development software; Internet software; Spreadsheet software and Word Processing software.
Must be able to pass a Jessica Lunsford Level II background check
Must be able to pass a drug test.
Must be able to work around children.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderately noisy.